Refund policy

🔄 Return & Refund Policy — Jhapto India

Last updated: 29/11/2025

At Jhapto India, customer satisfaction is important to us.
However, due to product category (electronics), returns are accepted only under specific conditions.

📌 Eligibility for Return or Replacement

Returns are accepted only if:

  • Product delivered is damaged

  • Wrong item received

  • Product is not working (Dead on Arrival)

📌 Unboxing video is mandatory from the moment package is opened.
Without video proof, return/replacement request will not be accepted.

⏰ Return Request Time Limit

  • Must be reported within 48 hours of delivery

  • After 48 hours, return or replacement request will not be accepted

🧾 Documents Required

Return request must include:

  • Order ID

  • Registered mobile number

  • Clear unboxing video

  • Picture of product and packaging

Send to: support@jhaptoindia.in

🚫 Non-Returnable Products

Following items are NOT eligible for return:

  • Used products

  • Products without original box, accessories, or seal broken

  • Physical damage after delivery

  • Battery discharge/charging duration complaints (brand specification vary)

  • Minor cosmetic scratches caused during logistics

🛠 Warranty Support

Some products may include manufacturer or seller warranty.
In such cases:

➡ Return/repair will be processed according to warranty terms.

Warranty claim instructions will be provided if applicable.

💰 Refund Process

If your return request is approved:

  • Refund will be issued after product verification

  • Refund method: Original payment mode / Store Credit

  • Refund time: 5–10 working days

In case of COD orders: Refund will be processed to bank account/UPI.

🚚 Reverse Pickup Instructions

If eligible:

  • Courier partner will attempt reverse pickup

  • Product must be packed securely with all accessories & original box

If pickup not available in your area, you may need to courier product to our warehouse.
Return shipping charges may be reimbursed only if issue is verified.

❌ Order Cancellation

  • Cancellation allowed only before dispatch

  • Once shipped, cancellation cannot be done

⚠ Fraud / Misuse Policy

If customer attempts:

  • Fake return

  • Used product return

  • Wrong item return

We reserve the right to deny service, permanently block account, and take legal action if required.

📩 Need Help?

For any questions or support:

JhaptoIndia is powered by Sevan and Company  
GSTIN: 09FVUPS0772P1Z9  
Registered Business Name: Sevan and Company  
Proprietor: Rashmi Srivastava  
Address: 232/1, Juhi Lal Colony, Juhi,  
Kanpur Nagar, Uttar Pradesh – 208014, India  
Email: support@jhaptoindia.in  
Support Hours: Mon–Sat | 10 AM – 7 PM